How To Fix Diablo 4 Stuck on Retrieving Hero List

If you’re a Diablo 4 player, you may have experienced getting stuck on the “retrieving hero list” screen when trying to log in to the game. This issue can be frustrating, especially if you’re eager to jump into the game and continue your progress.

In the prequels, users also encountered this issue coupled with error messages 300016 or 395002 that say “There was an error loading the hero. Please try again.” Most of the time this issue can be resolved by disabling the Agent.exe process in the Task Manager. Moreover, there are also several solutions that you can try to fix Diablo 4 stuck on retrieving the hero list problem.

As the Diablo 4 Stuck on the retrieving hero list is related to a server issue, so there is much less you can do on your part. However, we have explained some effective ways to troubleshoot and resolve this issue, so you can get back to playing Diablo 4 without any interruptions.

What May Cause Diablo 4 to Stuck on Retrieving Hero List?

The retrieving hero list issue in Diablo 4 can occur due to various reasons, including:

Server issues: Diablo 4 is an online game, and if the game’s servers status are experiencing issues, it can cause this problem.
Internet connection problems: A weak or unstable internet connection can prevent Diablo 4 from connecting to the servers, causing the game issue.
Corrupted game files: Game files may become corrupted due to various reasons, such as software bugs, viruses, or hardware issues, which can cause Diablo 4 to get stuck on the retrieving hero list screen.
Outdated game or launcher: If you’re running an outdated version of the game or launcher, it may cause the issue to occur.

How To Fix Diablo 4 Stuck on Retrieving Hero List

To resolve your issue, check your Internet Connection, restart & update the Diablo IV game. If this fix won’t work, apply these fixes to fix your Diablo 4 stuck on retrieving the hero list issue;

1. Check Blizzard Server Status

It’s highly probable that game servers could be experiencing issues or undergoing maintenance, which may prevent the retrieval of the hero list in Diablo 4. In the past, the servers have been down for several hours due to DDOS attacks, and if this is the case, you won’t be able to access the hero list until the server issues are resolved.

2. Log Out Of The Game Then Log In Again

As per several users on forums, one solution to fix the issue of Diablo 4 being stuck on retrieving the hero list is to log out of the multiplayer and then log back in. This has been found to be effective in most cases.

3. Disable Firewall or Antivirus Software

In certain cases, the problem of getting stuck on retrieving the hero list in Diablo 4 may arise due to the installation of third-party antivirus software or the activation of a Windows Firewall. To resolve this issue, players can try temporarily disabling these programs before playing the game.

4. Switch to Another Region

The users who are playing Diablo 4 in the US region have reported a higher frequency of getting stuck on the retrieving hero list screen. To fix this issue, you can switch to an Asian server or try logging in during off-peak hours when there are fewer users.

5. Power Cycle the Wi-Fi Router

Occasionally, a temporary networking glitch or connectivity conflict can lead to multiple issues with the Wi-Fi router. In such cases, it’s recommended to perform a power cycle on the router to rule out any issues with it. Here’s how to do it:

Just Power Off the Wi-Fi router completely.
Now, disconnect the power cable from the power source and router.
Wait for around a couple of minutes then plug back the power cable in.
Finally, power on the router, and try connecting to the game again.

6. Corrupted Game Files

It might possibly be that some important game file is missing or corrupted. Follow these steps to fix them.

Click on the Gear icon next to the Play button.
Select Scan and Repair.
Click Begin Scan > Wait for the repair to finish.
Once done, reboot the PC.

7. Update Diablo 4

Ensure that you have the latest version of the game installed by checking for updates through the game launcher.

Open the Battle.net desktop app.
Click the Diablo IV icon that you’re trying to repair.
Click on the cogwheel icon next to the Play button.
Select Check for Updates > If an update is available, install the update.

8. Delete the Battle.net Tools Folder

To fix an issue caused by corrupted or missing game files in the installed directory, it’s suggested to try deleting the Battle.net tools folder on your PC. This can be done easily by following the steps outlined below.

Make sure to close the Battle.net client.
Then press the Ctrl+Shift+Esc keys to open Task Manager.
Now, click the Processes tab > Select all Agent, Blizzard Battle.net desktop app, and game processes.
Then click on End Process.
Next, make sure to head over to the folder containing the Battle.net directory:
Press the Win+R keys to open the Run dialogue box.
Type C:\ProgramData\ in the field and press Enter.
You’ll need to simply Delete the Battle.net folder.
Once done, launch the Battle.net desktop app again, and update the Diablo IV game to see if the issue persists.

If in case, the same error persists, you should try uninstalling unnecessary third-party programs from your system.

9. Contact Blizzard Support

If the issue of being stuck on retrieving the hero list in Diablo IV continues, it’s recommended to reach out to Blizzard Support for assistance. Prior to doing so, it’s important to generate your WinMTR report for each of the servers and post the results on the support forum. This will provide valuable information to the support team and aid in resolving the issue.